Hello! Please check out our FAQ below, which covers everything from shipping to custom work. If you have a question that’s not answered here, feel free to ask.
HOW FAST WILL MY ORDER SHIP?
Please allow 2-3 business days for your order to be processed before it ships. We’ll try to get it out sooner than that, but sometimes we get backed up, especially during the holiday season. If you need an item sent quickly to make a deadline, please let us know and we’ll try our hardest to work something out.
WHAT ARE YOUR BUSINESS HOURS?
We ship packages and return emails from 10 am-5 pm, Monday-Friday excluding major holidays. If you contact us regarding your order outside of those hours, we’ll get back to you as soon as we’re back in the studio.
HOW WILL MY ORDER SHIP AND HOW LONG DOES SHIPPING TAKE?
We ship domestic orders via USPS First Class Mail or USPS Priority Mail. If your package weighs more than 13oz, it must be shipped via Priority Mail. We ship from Sarasota, so it can sometimes take 6 or more business days for packages to reach the West Coast via First Class Mail. Priority Mail packages are usually delivered within three days of shipping, but the USPS does not guarantee delivery within a certain time frame for Priority packages.
CAN I TRACK MY ORDER?
The USPS doesn’t offer tracking services for First Class packages. Priority packages can technically be tracked, but the USPS isn’t required to scan them upon arrival at each destination, which means the tracking info is unreliable.
DO YOU SHIP INTERNATIONALLY?
Yes! Prices for international shipments vary and will be confirmed via:email. Please note that if you choose standard first class international shipping, we cannot promise your package will arrive by a certain date. Sometimes packages are held up in Customs for seemingly no reason, and transit times vary. We are not responsible for any additional customs tariffs or charges that your country imposes on your package, nor can we predict what they might be. USPS increased their First Class International rates an average of 21.5% from 2015 to 2016, and we’ve absorbed some of those costs where we can, but overall, our international shipping costs have risen due to these increases.
WHAT’S YOUR RETURN POLICY?
Please contact us for prior authorization of any returns.
We will cover the cost of re-shipping:
• If your order arrived damaged.
• If an item was received in error.
• If your package was lost in the mail (however, if the US Postal Service claims your item was delivered but you didn’t receive it, we ask that you cover the cost of re-shipping the package).
• If your package was misdelivered and you are unable to correct the matter with your local post office.
We ask you to cover the cost of re-shipping:
• If you seek a replacement or an exchange for reasons other than damage or loss as described above.
• If you provided an incorrect shipping address at checkout.
• If the US Postal Service claims your item was delivered but you didn’t receive it.
• If for any reason you were unable to collect your package at customs.
All refunds and exchanges will be processed upon receipt of the item in it’s original condition. Shipping will only be refunded if the entire package arrived damaged or the package was lost in the mail.
WHERE ARE YOUR PRODUCTS MANUFACTURED?
All of our cards and posters are printed in Sarasota, Florida on recycled stock.
DO YOU TAKE CUSTOM ORDERS?
We’re sorry, but due to the demands of creating our product line and running the company, Lori is not able to take on custom work at this time.
Still have a question that didn’t get answered? Feel free to contact us here and we’ll do our best to provide an answer as soon as we can.